With high turnover rates and an extremely fluid applicant population, identifying quality talent in the call center industry can be challenging. The key to improving turnover, driving quality results, and properly representing your brand effectively lies in identifying candidates with the proper skills, knowledge and motivation to succeed. SkillCheck’s Call Center Assessment Suite allows you to quickly and easily assess candidates’ knowledge, skills and abilities in a cost-effective way. Our assessments and simulations are specific to the role, providing an environment that is more aligned to working in a call center than just completing a test. This helps ensure you are hiring the right employees who can exceed your customers’ expectations.
There are 6 assessments in the Call Center Skill Assessment Series. Each assessment is designed to assess a specific skill within the Call Center environment. With the help of O*NET job ratings, these assessments were developed to ensure they are valid for entry-level positions in call centers.