Symphony Talent logo

Why quality of hire in healthcare is so important and how you can solve for it (part 2)

Michael DrayerFebruary 27, 2018AwarenessHealthcareRecruitment Campaigns

Digital Content Producer. Senior Data Warehouse Manager. Financial Analyst. Virtualization Engineer. Sales Manager.

If you think these are featured jobs at a hot tech startup in Silicon Valley, think again.

Believe it or not, these jobs are in healthcare.

That's right. These jobs are currently available at two healthcare clients I work with: Northwell Health in New York, and UCLA Health in Los Angeles. These clients - like many others in healthcare - are defining what it means to recruit highly qualified employees in very non-traditional areas.

The landscape and meaning of the term "healthcare employer" is transforming in terms of its scope and complexity. In order to align with rapidly shifting business objectives, positions in software development, data security, marketing, and finance (and many others) are falling increasingly into the "critical to fill" category traditionally reserved for roles involving patient care. This challenges healthcare providers to address a growing demand for top talent in non-clinical roles. What's happening in healthcare right now is unprecedented. For the first time, the focus has shifted from providers to consumers. As services/capabilities expand, and healthcare plans increase and change (and some healthcare organizations themselves become plan providers), consumers are demanding more education, more accurate information, more value-based options, and more transparency.

What that means in today's market is that healthcare has become similar to a consumer product, where cost and quality of care are the top drivers for consumers looking for a healthcare provider. In fact, according to a healthcare consumer research study conducted by Xerox in 2016, at least 50% of millennials reported the decision to delay treatment because of cost.

This also means that patients expect the same experiences they enjoy as consumers: Accessing and connecting to healthcare providers when, how and where they want, just as they do when they buy clothes, order dinner, or book a flight. As a result, healthcare organizations are adopting retail's consumer-centric approach. And if you want to emulate a retailer, if you want to innovate, and remain competitive, you must think, and hire talent, in many ways retailers do.

In part 1 of this blog, I wrote about how shortages in core clinical areas can either mean diverting patients until you can staff up, or using temporary help. Neither is ideal. Shortages in non-clinical areas can also have real long-term business consequences Ð and there's often no backup plan at all. Let's face it: there aren't agencies full of temporary Objective-C developers just sitting around with a desire to work on contract until a full-time replacement is hired. This gives added significance to the "quality of hire" issue healthcare organizations are tackling.

These roles are low in applicant volume, and high in their impact on the business. They're also directly responsible for driving organizational growth and revenue. These jobs are already in high demand, and to make things more challenging, healthcare organizations are often in competition - literally - with the Amazons and Apples of the world.

With few exceptions, healthcare organizations don't have the luxury or name cache of household brands. That's not to say big brands aren't challenged with quality-of-hire issues (they are). But at least they don't have to explain the basics of who they are and what they do - before selling them on the opportunity itself.

The time it takes to sell a top candidate on an organization and a job is ever-so-precious. You've got to understand your audience, your competition, and define the space you own. It's no secret that some of the best and brightest work for companies that are market leaders. As a healthcare organization, that often means you'll have to outwork Amazon and Apple for top talent. To succeed, you need to understand what drives top candidates in these verticals to choose an employer, what you can leverage, and what your limitations are.

That's where consumer-centric recruitment strategies come into play (we talk about this all the time at Symphony Talent). You can't expect to attract top talent in any area without having exceptional insights about who your candidates are and then using this data to your advantage. It means creating omnichannel candidate experiences that rival the best consumer experiences, creating a relationship between your candidates and your brand at every touchpoint.

Good recruiting organizations do this by leveraging data, and using A.I. and machine learning to personalize candidate and recruiter experiences to replicate the decision-making skills of some of the best recruiters at a fraction of the time, at scale. Meanwhile, understanding what your Employer Value Proposition is, what drives your organization, and how they align with potential candidates, you can authentically communicate a compelling message through values-based branding and content.

The tools you need to grow and retain top talent

Take a look at outcomes
Awareness icon

Raise awareness. Spark interest.

Get in front of the right people, at the right time, with the right message. The result? Greater brand awareness and expanded right-fit talent network.
arrow next iconarrow next icon
Raise awareness
Get in front of the right people, at the right time, with the right message. The result? Greater brand awareness and expanded right-fit talent network.
Build connections
Strong relationships and connections lead to better talent engagement and higher conversions.
Assess qualifications
Take the guesswork out of candidate selection with an objective view into a candidate’s skills, competencies, and culture fit.
Boost retention
Create more opportunities for the talent you hire to become loyal brand advocates who choose to grow with your organization.

Brand services

employer brand iconEmployer value proposition
Bring your EVP to life through powerful insights, creative, and validated messaging that connects with the talent you seek to attract and retain.
social content marketing iconSocial and content marketing
Candidates and employees are proactively engaging with companies across multiple channels. If organizations aren’t present, they’re not considered. We can help.
Recruitment campaign iconRecruitment campaigns
Leverage effective campaigns that flex across multiple channels, audiences, and touchpoints to drive impact and applications.
evp iconEmployer branding
Manage your Employer Brand for impact and effectiveness. Together we clarify your differentiators to connect with the right talent.
digital fibre
Having trouble with your chatbot?
Help candidates get questions answered about your company, open roles, and more through a friendly chatbot on your career website.
digital fibre
Who we are
Our core values are the foundational beliefs that define who we are.