| Service Level Description | Target | |
| 1 | Delivery of project cost estimate & high-level timeline (<$50,000) Delivery of project cost estimate & high-level timeline (>$50,000) | Within 3 working days Within 7 working Days |
| 2 | Delivery of final project plan and timeline after SOW approved | Within 3 working days |
| 3 | Commencement of project $0-$19,999* / £0-£14,999* Commencement of project $20,000-$49,999* / £15,000 - £39,999* Commencement of project $50,000 - $99,999* / £40,000 - £74,999* Commencement of project $100,000+* / £75,000+* * assuming signed SOW received from Client and full brief provided by the Studio Client Management Team | Within 5 working days Within 7 working days Within 10 working days Within 20 working days |
| 4 | Ad-hoc Single advertisement, produced from existing pre-designed template with new copy and image/s | Within 2 working days of request |
| 5 | Multiple sizes (maximum of four (4) different sizes) of same advertisement | Within 3 working days of request |
| 6 | Ad-hoc Single, static, social post, content post, job posting, produced from existing pre-designed template with new copy and image/s | Within 2 working days of request |
| 7 | Multiple sizes (maximum of four (4) different sizes) of same static social post/content post | Within 3 working days of request |
| 8 | Ad-hoc Single, animated or moving, social post, content post or enhanced job posting, produced from existing pre-designed template with new copy and image/s | Within 3 working days of request |
| 9 | Multiple sizes (maximum of four (4) different sizes) of same animated or moving social post/content post | Within 5 working days of request |
| 10 | Ad-hoc Single, animated or moving banner, leaderboard or MPU asset, produced from existing pre-designed template, with new copy and image/s | Within 3 working days of request |
| 11 | Multiple sizes (maximum of four (4) different sizes) of same social post/content post | Within 5 working days of request |
| 12 | Pop-up exhibition stands (x 2 designs), designed from existing pre-designed template, with new copy and image/s. *not including stand production quoted at time of estimate. | Within 5 working days of request |
| 13 | Flyers / Brochures (1-8 sides), designed from existing pre-designed template, with new copy, layout and images. *printing not included - quoted at time of estimate. | Within 5 working days of request |
| 14 | Audio Ads (Spotify, radio, audio slots, VOs) – single script, concepting / script production from existing brand guide. *production not included – quoted at time of estimate | Within 5 working days of request |
| 15 | Email Templates, design of header + body copy x 2 versions), produced from existing brand guidelines | Within 5 working days of request |
| 16 | Edits to Existing digital channels (e.g. microsites /websites/ social media pages) – limited to basic copy or image changes | Within 3 working days of request |
| 17 | AMENDMENTS: On notification of basic copy or design amendments to a single asset, revised proofs will be supplied to client | Within 1 working day of request |
| 18 | Multiple sizes (maximum of four (4) different sizes) of same copy / design amendment | Within 2 working days of request |
| 19 | New Creative campaign or Comms initiative (external or internal audiences) – ideation, concepting and development of chosen concept | Quoted at time of estimate (see 1.) |
| 20 | Development of standard assets as part of new creative campaign, once new style has been approved by client. | See points; 4,6,8,10,12,13,14, 15. |
| 21 | Development of Non-standard creative development that’s required as an output of Point 19 | Quoted at the time of presenting new work |
| 22 | Video, animation, motion graphics or CGI concepting / storyboard production | Within 10 working days |
| 23 | Video, animation, motion graphics or CGI production, post-production and editing | Estimated at the time of scoping |
| 24 | Licensed imagery/photography or iconography search and shared for consideration – up to 10 options total (eg. 2 image themes, 5 options for each) | Within 5 working days |
| 25 | Music, video, film or animation search and shared for consideration – up to 6 options total (eg. 2 soundtrack themes - up to 3 options for each) | Within 5 working days |
| 26 | Content Strategy and quarterly Content Calendar. *does not include content production | 10 working days per quarter planned or 20 working days for annual plan. |
| 27 | Content production – creative & copy | See points; 8,9 for Ad-Hoc Pre-built vs content calendar – quoted at time of estimating. |
| 28 | Research projects | Quoted at the time of estimating |
| 29 | EVP projects | Quoted at the time of estimating |
| 30 | AMENDMENTS: for all non-standard creative | Quoted once all amend requests have been evaluated |
1. All times quoted are ‘within’ – therefore Symphony Talent will make every effort to deliver requested work before the maximum suggested timeline.
2. If there is a critical client need, and Symphony Talent can accommodate, then an ‘express charge’ of +50% of standard cost, will be applied to work required quicker than quoted SLA timeframes.
3. If, due to reasons outside of the control of Symphony Talent, these SLAs can’t be met, your Studio Client Manager or Director, will advise you at the very earliest opportunity, with a full explanation and updated plan.
4. All timings are based on the Studio receiving a fully completed brief, as per the internal brief template guidelines, from the Studio Client Management team.
5. All feedback / amend requests need to be provided as a single, consolidated document, to be classed as a single set of amends. If broken into multiple, separate amend requests, each will be treated as a separate timeline against points 17 & 18
6. A signed SOW and completed client-approved brief needs to be in place prior to work commencing.
Employer value proposition
Social and content marketing
Recruitment campaigns
Employer branding
