Florida Hospital

The challenge__

Florida Hospital, a not-for-profit, faith-based, acute-care healthcare system with more than 2,800 beds across a comprehensive network of hospitals in Greater Orlando, needed to hire Emergency Department RNs for their Orlando campus. Florida Hospital Orlando has the distinction of being one of the largest EDs in the nation, accommodating 100K patients annually. With their recruiting team at maximum capacity, Florida Hospital engaged Symphony Talent’s Recruiting Process Outsourcing (RPO) division to explore sourcing potential within Florida Hospital’s new Candidate Relationship Management (CRM) talent community, which had not yet been fully leveraged.

The goal was to reduce media expenditures, help generate candidate traffic, and take the pressure off of their full-time recruiting team. A three-month pilot program was launched to provide enough interested and qualified candidates for potentially ED RN hires.

The solution__

To outline a focused, outcome-based plan, the Symphony Talent RPO team audited and classified the CRM talent community by volume and nursing specialties. It was determined that there was an ample supply of RNs to tap into and no other sources would be required during the pilot. Within two weeks, the RPO team began recruiting directly from the CRM for the Orlando campus. Great RNs were also forwarded to other facilities in the Florida Hospital network if the candidate was interested in exploring other opportunities. Weekly team calls and monthly reporting provided status updates, client success metrics, and hire numbers.

The Results__

The pilot was so successful that Florida Hospital extended the contract twice over the next nine months – while taking steps to establish a new internal sourcing team of their own. The Symphony Talent RPO team was credited with:

Over 30 nursing hires, many of whom possessed expertise in the hard-to-fill areas of ED, ICU, NICU, and other major specialties

Cost-per-hire averaged $5K, as Symphony Talent redefined how Florida Hospital connected with their talent community to save time, cost and resources.

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